pickwise Privacy Policy

1. Who We Are

pickwise is an online gaming platform accessible at pickwise.vip, operated under authorization from the Philippine Amusement and Gaming Corporation (PAGCOR). We provide Filipino players with access to a wide range of online casino games, including slots, bingo, live dealer games, and more.

For the purposes of this Privacy Policy, pickwise acts as the data controller in respect of the personal information you provide when registering and using our platform. This means we determine the purposes and means by which your personal data is processed.

If you have any questions about this Privacy Policy or how pickwise handles your personal data, please contact us at the details provided in Section 14 of this document.

2. Personal Data We Collect

pickwise collects the following categories of personal data from players:

2.1 Identity and Contact Data

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Residential address (including city, province, and postal code)
• Email address
• Mobile phone number
• Government-issued identification documents (e.g., Philippine passport, SSS ID, PhilSys ID, driver's licence) submitted for KYC verification

2.2 Financial Data

• GCash account details, PayMaya account details, or bank account information (BPI, BDO, Metrobank, and other supported banks) used for deposits and withdrawals
• Transaction history, including deposit amounts, withdrawal amounts, and dates
• Account wallet balance

2.3 Gaming and Behavioural Data

• Game play history, including games played, wager amounts, wins, and losses
• Session duration and frequency of play
• Bonus and promotion usage history
• Responsible gaming tool settings (e.g., deposit limits, self-exclusion status)

2.4 Technical Data

• IP address and approximate geolocation
• Device type, operating system, and browser type
• Cookies and similar tracking technologies (see Section 7)
• Login timestamps and session logs

2.5 Communications Data

• Records of your communications with pickwise customer support, including chat transcripts and email correspondence
• Survey responses and feedback you voluntarily provide

3. How We Collect Your Data

pickwise collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated technologies: Data collected automatically when you access and use the pickwise platform, including through cookies, web beacons, and server logs.
• Third-party sources: Data received from identity verification service providers, payment processors (such as GCash and PayMaya), fraud prevention agencies, and PAGCOR where required for regulatory compliance.

4. How We Use Your Personal Data

pickwise uses your personal data for the following purposes:

Purpose	Data Used
Account registration and management	Identity, contact data
Age and identity verification (KYC)	Identity data, ID documents
Processing deposits and withdrawals	Financial data
Providing and improving gaming services	Gaming, technical data
Fraud prevention and security monitoring	Technical, financial, gaming data
Regulatory compliance and AML obligations	Identity, financial, gaming data
Responsible gaming monitoring and intervention	Gaming, behavioural data
Customer support and dispute resolution	Communications, identity data
Marketing and promotional communications (with consent)	Contact, gaming data
Platform analytics and performance improvement	Technical, behavioural data

pickwise will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or as otherwise permitted by applicable law.

5. Legal Basis for Processing

pickwise processes your personal data on the following legal bases under the Republic Act No. 10173 (Data Privacy Act of 2012) and its Implementing Rules and Regulations:

• Contractual necessity: Processing required to perform our contract with you, including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with PAGCOR regulations, anti-money laundering laws, and other applicable Philippine legislation.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time.

6. Sharing Your Personal Data

6.1 pickwise does not sell your personal data to third parties. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing deposits and withdrawals.
• Identity verification providers: Third-party KYC and AML service providers engaged to verify your identity and comply with regulatory requirements.
• Game software providers: Licensed game developers and providers whose games are offered on the pickwise platform, to the extent necessary for game operation and fairness auditing.
• Regulatory authorities: PAGCOR and other Philippine government agencies, where disclosure is required by law or regulatory directive.
• Law enforcement: Philippine law enforcement agencies, where disclosure is required by a valid legal order or where we have a good-faith belief that disclosure is necessary to prevent fraud or criminal activity.
• IT and infrastructure providers: Cloud hosting, cybersecurity, and technical support providers engaged by pickwise under strict data processing agreements.

6.2 All third parties with whom pickwise shares personal data are required to process such data in accordance with applicable data protection laws and are prohibited from using it for any other purpose.

7. Cookies and Tracking Technologies

7.1 pickwise uses cookies and similar tracking technologies to enhance your experience on our platform, maintain session security, and gather analytics data. The types of cookies we use include:

• Strictly necessary cookies: Essential for the operation of the platform, including session management and security. These cannot be disabled.
• Functional cookies: Used to remember your preferences, such as language settings and responsible gaming tool configurations.
• Analytics cookies: Used to collect aggregated, anonymised data about how players use the platform, helping us improve our services.
• Marketing cookies: Used to deliver relevant promotional content, subject to your consent.

7.2 You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the pickwise platform.

8. Data Retention

8.1 pickwise retains your personal data for as long as your Account remains active and for a period thereafter as required by applicable law and PAGCOR regulations. In general:

• Account and identity data is retained for a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements.
• Financial transaction records are retained for a minimum of five (5) years.
• Gaming history and responsible gaming records are retained for a minimum of three (3) years.
• Customer support communications are retained for two (2) years.

8.2 Where data is no longer required for any lawful purpose, pickwise will securely delete or anonymise it in accordance with our data retention schedule.

9. Data Security

pickwise implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the pickwise platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Role-based access controls limiting employee access to personal data on a need-to-know basis.
• Regular security audits, penetration testing, and vulnerability assessments.
• Two-factor authentication options for player accounts.

While pickwise takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately of any suspected unauthorised access.

10. Your Data Rights

Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights in respect of your personal data held by pickwise:

• Right to be informed: The right to know what personal data we collect and how it is used — which is the purpose of this Privacy Policy.
• Right of access: The right to request a copy of the personal data we hold about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to our legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes.
• Right to data portability: The right to receive your personal data in a structured, commonly used format.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, please contact the pickwise Data Privacy Officer at the details provided in Section 14. We will respond to all verified requests within thirty (30) days.

11. Children's Privacy

The pickwise platform is strictly intended for adults aged 21 years and above, in accordance with PAGCOR regulations. pickwise does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately close the associated account, return any funds to the verified payment source, and delete the personal data in question.

If you believe that a minor has registered on the pickwise platform, please contact us immediately at the details in Section 14.

12. International Data Transfers

pickwise primarily processes personal data within the Philippines. Where data is transferred to service providers located outside the Philippines (for example, cloud infrastructure providers), pickwise ensures that such transfers are subject to appropriate safeguards, including contractual data protection clauses consistent with the requirements of the Data Privacy Act of 2012 and the standards set by the National Privacy Commission.

13. Changes to This Privacy Policy

pickwise reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. The date of the most recent revision is indicated at the top of this page . Where changes are material, pickwise will notify registered players via email or a prominent notice on the platform prior to the changes taking effect.

Your continued use of the pickwise platform following the posting of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your data.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way pickwise handles your personal data, please contact our Data Privacy Officer:

Data Privacy Officer – pickwise
Email: [email protected]
Support: [email protected]

pickwise aims to respond to all data privacy inquiries within ten (10) business days. For formal complaints, you may also contact the National Privacy Commission of the Philippines directly.