Gaming should be fun — and at pickwise, we want to keep it that way. Our responsible gaming program gives every Filipino player the tools, information, and support they need to stay in control and play safely.
Our Commitment
At pickwise, responsible gaming is not just a checkbox — it is a core part of how we operate. We believe that online casino gaming in the Philippines should be an enjoyable form of entertainment, not a source of financial stress or personal harm. That is why we have built a comprehensive set of tools and policies designed to help our players stay in control at all times.
Whether you are playing slots, bingo, or live casino games on pickwise, we want you to set your own limits, understand the risks, and know when to take a break. Our platform is designed so that responsible gaming features are always just a few taps away — no need to call anyone or wait for approval.
pickwise operates under PAGCOR authorization, and our responsible gaming standards are aligned with PAGCOR's guidelines for player protection. We take our obligations seriously — both to our players and to the broader Filipino community.
Player Protection
All of the following tools are available directly from your pickwise account settings. You do not need to contact support to activate most of them — they are designed to be quick, easy, and effective.
Set a daily, weekly, or monthly cap on how much you can deposit into your pickwise account. Once your limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; raising it requires a 24-hour cooling-off period.
Define the maximum amount you are comfortable losing over a set period. When your net losses reach the limit you have chosen, pickwise will automatically prevent further wagering until the period ends. This is one of the most effective tools for keeping your gaming within budget.
Set a maximum session duration so that pickwise will remind you — or automatically log you out — when you have been playing for a certain amount of time. It is easy to lose track of time when you are in the zone, and this tool helps you stay aware of how long you have been playing.
Need a short break? A cooling-off period temporarily suspends your pickwise account for a period of your choosing — from 24 hours up to several weeks. During this time, you cannot log in, deposit, or place bets. Your account and balance are preserved and will be accessible once the period ends.
If you feel that you need a longer break or that gambling is becoming a serious problem, pickwise offers self-exclusion for periods of six months, one year, or permanently. During self-exclusion, your account is fully suspended and you will be removed from all marketing communications. This is a firm commitment — re-activation requires a formal review process.
Enable periodic on-screen reminders that show you how long you have been playing and how much you have wagered in the current session. Reality checks are a gentle nudge to pause, reflect, and decide whether you want to continue — or call it a day and come back another time.
Step-by-Step
Activating self-exclusion on pickwise takes less than two minutes. Here is how to do it from your account:
Go to pickwise.vip and sign in using your registered email and password. Make sure you are on a secure, private connection.
Click on your profile icon in the top-right corner and select "Account Settings" from the dropdown menu.
Navigate to the "Responsible Gaming" tab within your account settings. All player protection tools are grouped here for easy access.
Select "Self-Exclusion" and choose your preferred duration: 6 months, 1 year, or permanent. Read the confirmation notice carefully before proceeding.
Confirm your self-exclusion request. Your account will be suspended immediately and you will receive a confirmation email. pickwise will also remove you from all promotional communications.
If you need assistance activating self-exclusion, contact our support team at [email protected] — available 24/7.
Self-Assessment
Take a moment to honestly reflect on the following questions. If you answer "yes" to two or more, it may be time to use one of pickwise's responsible gaming tools or seek support.
Do you spend more time or money gambling than you originally planned?
Have you tried to cut back on gambling but found it difficult?
Do you gamble to recover money you have previously lost?
Has gambling caused arguments or tension with your family or friends?
Do you feel restless, irritable, or anxious when you are not gambling?
Have you borrowed money or sold personal items to fund your gambling?
Do you hide your gambling activity from people close to you?
Has gambling affected your performance at work, school, or in your daily responsibilities?
This self-assessment is for personal reflection only. If you are concerned about your gambling habits, please reach out to our support team or use the self-exclusion tool immediately.
Why It Matters
pickwise enforces a mandatory 21+ age requirement in line with PAGCOR regulations. Every account undergoes identity verification before any real-money play is permitted. We do not allow minors on our platform — no exceptions.
Gaming on pickwise is designed to be a fun, recreational activity — not a way to make money. We encourage all players to set a budget before they start, treat any winnings as a bonus, and never gamble with money they cannot afford to lose.
pickwise operates under PAGCOR authorization, which means our responsible gaming practices are subject to regulatory oversight. We comply fully with PAGCOR's player protection standards and report regularly on our responsible gaming program.
Our customer support team is available around the clock to assist players who have concerns about their gaming behaviour. Whether you need help activating a limit, requesting self-exclusion, or just want to talk, we are here — reach us at [email protected].
pickwise believes players deserve to understand the games they play. All games on our platform display their Return to Player (RTP) percentages and house edge information, so you always know what you are getting into before you place a bet.
Players who have activated cooling-off periods or self-exclusion are immediately removed from all pickwise promotional emails and push notifications. We will never send bonus offers or re-engagement messages to players who have chosen to take a break.
Healthy Habits
Most pickwise players in Manila, Cebu, Davao, and across the Philippines enjoy gaming as a relaxing hobby. Here are some practical habits that help keep it that way:
Decide on a fixed amount in Philippine Peso (₱) that you are comfortable spending before you open the app. Stick to it regardless of whether you are winning or losing.
Set a time limit for each gaming session. When the timer goes off, log out — even if you are on a winning streak. Taking regular breaks keeps the experience fresh and enjoyable.
If you have reached your budget for the day, stop. Chasing losses by placing bigger bets is one of the most common paths to problem gambling. Accept the loss and come back another day.
Avoid gambling when you are feeling stressed, anxious, or emotionally low. Gaming should be a leisure activity, not a coping mechanism. If you are going through a tough time, take a break from pickwise.
Healthy gaming is transparent gaming. Let a trusted family member or friend know that you play online casino games. Having someone to talk to openly about your habits is a powerful safeguard.
Make sure gaming is just one of many leisure activities in your life. Spending time with family, exercising, or pursuing other hobbies keeps gaming in its proper place as a fun pastime.
Get Help
If you or someone you know is struggling with problem gambling, help is available in the Philippines. Reaching out is a sign of strength, not weakness.
Remember: Gambling is not a way to earn income or solve financial problems. If you are experiencing financial hardship, please seek financial counselling rather than turning to gambling for relief.
Play Responsibly
pickwise is built for Filipino players who want a safe, fair, and enjoyable gaming experience. Set your limits, use our tools, and play at a pace that works for you.
Must be 21 years or older. Please gamble responsibly. PAGCOR regulated.